​Amadeus Airport Computer System Crashes and Causes Chaos Canary Islands Report | Canary Islands Report

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​Amadeus Airport Computer System Crashes and Causes Chaos

Amadeus Airport Computer System Crashes and Causes Chaos

Aena reported that on Thursday morning the Amadeus computer system that regulates the billing of certain airlines at airports in the Canary Islands, Spain and airports across the world crashed for thirty minutes, which affected the ability of passengers to check in for their flights.

This computer program crash led to delaying the operations of several airlines worldwide, as well as in the Canary Islands and Spain, which generated long queues and delays. Aena also reports that in the Canary Islands the invoicing continued manually, and during this 30 minute period there had not been too many planned flights, and the delays were recovered quickly.

This was not the case for airports at Gatwick, Charles de Gaulle in Paris, Reagan Airport in Washington, Singapore, Johannesburg, Zurich and Melbourne, which were most affected. Heathrow Airport reported slightly longer delays for checking in for flights.

A spokesperson for the company that operates Amadeus computer systems said that it is working closely with airports to resolve the issue, and apologised to passengers for the inconvenience caused.

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